1. Home
  2. FAQ
Frequently Asked Questions

Bobajee FAQ — Answers to all your questions

From registration to withdrawal — find answers to all your questions about Bobajee, right here.

Register Deposit Bonus Gaming VIP Security App
50+ Answers to your questions
7 Category
24/7 Live Support
Bengali In the full language

Learn More About Bobajee — Full Details

Bobajee is one of Bangladesh's most popular online gaming platforms. Thousands of active members enjoy Bobajee every day — Live Casino, slots, Sports Betting, and Bingo enjoying the platform. Whether you're a new player or a seasoned gamer, questions are bound to come up.

This This FAQ page built with your convenience in mind. Clear and straightforward answers about how to register, deposit, claim bonuses, and access VIP benefits — all in one place.

If you can't find your answer on this page, please contact our 24/7 live chat support Speak to us in Bengali — our experienced team is always ready to resolve any issue.

Quick Search

Press Ctrl+F in your browser and type your keyword in Bengali or English to jump straight to that question.

By category
Registration & Account 8
Login & Security 6
Deposits & Withdrawals 8
Bonuses & Promotions 7
Games & Betting 7
VIP Program 6
App and mobile 5
Direct assistance

Can't find an answer? Contact us via live chat — available 24/7.

Registration & Account (8 questions)

To register, you'll need: Full Name (Must match your National ID), Active Email address, Bangladeshi Mobile number, a strong Password and date of birth. It's important to enter all information accurately, as it will be required for KYC verification later.

No. Under Bobajee's policy, each mobile number and email address may only be used to create one account Multiple accounts are not permitted. If found, all accounts may be suspended and balances forfeited.

Yes. You must be at least 18 years Users under 18 are strictly prohibited from creating or using an account. Failure to verify your age during the verification process will result in account closure.

Yes. After registration, a verification link will be sent to your email. Simply click the link to confirm your email address. Some features may be limited until verification is complete.

Your name generally cannot be changed, as it is linked to identity verification. To change your email, contact the support team — identity verification will be required.

KYC (Know Your Customer) is an identity verification process. You will need to submit a copy of your National ID or passport when making withdrawals above a certain amount or claiming large winnings. This is done to keep your account secure.

To close your account, contact the support team. Make sure to withdraw your balance first. If you want to close your account for responsible gaming reasons, Self-Exclusion Use the option.

Yes, on Bobajee Registration is completely free. There are no registration fees, membership charges, or hidden costs. Depositing after registration is entirely your choice.

Login & Security (6 questions)

Click the "Forgot password?" link on the login page. Enter your registered email and a password reset link will be sent to you. The link 15 minutes remains active. If not used in time, you will need to request it again.

Entering the wrong password multiple times will temporarily lock your account. 30 minutes it unlocks automatically after a period of time. For a quicker resolution, contact live support.

2FA is not mandatory, but Highly recommended. Go to Profile → Security → "Two-Step Verification" to enable it. Both SMS OTP and Authenticator app methods are supported.

Change your password immediately and log out all devices from active sessions. Then notify live support. If 2FA is not yet enabled, do it now.

at the same time on the same account, across multiple devices You can still log in. However, if you use an unrecognized device, a security notification will be sent as a precaution.

No. Bobajee does not sell your personal information to any third party. For more details, please read our Privacy Policy Read.

Deposits & Withdrawals (8 questions)

Payment methods currently supported on Bobajee:
  • Mobile Banking
  • Net Banking / Bank Transfer
  • Electronic Wallet (E-Wallet)
  • Crypto Payment (selected method)
All payment accounts must be in your name.

The minimum deposit amount on Bobajee may vary by payment method. Typically Starting from BDT 500. There is no maximum deposit limit, but daily withdrawal limits do apply.

With Mobile Banking and e-wallets, typically Within 5–10 minutes Deposits are credited to your account promptly. Bank transfers may take 1–3 hours. If you experience any issues, contact support with your transaction ID.

Withdrawal requests are typically Within 24 hours Withdrawals are processed promptly. First-time withdrawals may require KYC verification, which can take some additional time.

Bobajee itself does not charge any deposit or withdrawal fees. However, the payment provider may charge their own fees, depending on your chosen payment method.

No. Under Bobajee's policy, a payment account and a Bobajee account must be registered under the same person's name, Third-party payments are not accepted and may result in account suspension.

First, make sure your KYC verification is complete. Then check whether the bonus wagering requirements have been met. If the issue persists, contact Live Support with your withdrawal ID and transaction details.

Yes! As part of responsible gaming, you can from your profile settings daily, weekly, or monthly deposit limits you can set. For more details, please visit Responsible Gaming Visit the page.

Bonuses & Promotions (7 questions)

After new registration, On your first deposit The welcome bonus is credited automatically. Full details on the bonus amount and terms are available on the promotions page. Please read the wagering requirements before using the bonus.

A wagering requirement refers to how many times you must bet a bonus amount before you can withdraw it. For example: a BDT 1,000 bonus with a 20x wagering requirement means you must place BDT 20,000 in bets before withdrawal is allowed.

Cashback means receiving a portion of your net losses back over a set period. For example: a 10% weekly cashback means 10% of the amount you lost that week will be returned to your bonus balance.

Yes, most bonuses have an expiry date. Typically, once the bonus is credited to your account, Within 7 to 30 days must be used. Once expired, the bonus is forfeited.

Free spins are typically awarded for specific slot games and can only be used on the games listed in the bonus offer. Winnings from free spins are usually credited to your bonus balance.

You will receive a referral bonus when someone registers using your referral link and makes their first deposit. You can find your referral link in your profile settings.

The welcome bonus is available exclusively for only once Available, though weekly cashback and special promotions are offered at regular intervals. Please read the terms for each offer individually.

Games & Betting (7 questions)

Available on Bobajee:
  • Live Casino — Roulette, Blackjack, Baccarat, live dealer games
  • Slots — 500+ video & classic slots
  • Sports Betting — cricket, football, tennis
  • Bingo — A wide variety of bingo rooms
  • Virtual Sports

Yes. All games on Bobajee Licensed software providers Results are made fully random and unbiased using an RNG (Random Number Generator).

Yes. Bobajee's Live Casino is fully mobile-optimized. For the best experience, 4G or Wi-Fi connection and download the Bobajee app.

If you get disconnected, your game session is saved. Reconnecting will resume the game from where you left off. Any active bets are settled automatically.

Yes. On Bobajee In-play or Live Betting Available — odds update in real time during a match. Bet using live statistics and live scores.

on selected slots and casino games Demo Mode Available in Demo Mode — you can explore games without using real money. However, winnings earned in demo mode cannot be withdrawn.

You'll find a list of active tournaments on the Tournaments page. Click the "Join" button and play the specified game. You can track your ranking on the leaderboard.

VIP Program (6 questions)

On every bet VIP Points are earned. As your points increase, so does your VIP rank — starting from Bronze all the way up to Diamond. Higher ranks come with bigger bonuses, faster withdrawals, and a dedicated personal manager.

With VIP Points, Bonus cash, free spins and special rewards. You'll find the option to redeem points in your VIP dashboard.

Yes. If you remain inactive for an extended period or do not place sufficient bets within a given period, your rank may decrease. Play regularly to maintain your rank.

VIP points can be earned in most games, though the points rate varies by game. Slots generally award more points. Bets placed using bonus balance may not qualify for points.

Diamond VIP members receive: Personal account manager, priority withdrawals, exclusive bonuses, higher betting limits and a special birthday offer.

Bobajee's On the VIP page Full details on all ranks, the points system, benefit tiers, and how to join the VIP program are available here.

App and mobile (5 questions)

Download the Bobajee app directly from our Download Page Available for both Android and iOS platforms as separate apps.

Compared to the website, the app Loads fast and supports biometric login and push notifications are available. Your account, balance, and games remain the same — just a smoother experience.

The Bobajee app is completely safe. Simply From an official source Download it. The app does not request any unnecessary permissions and does not interfere with your phone's data or other apps.

Some features may not work properly on older versions. For the best experience, Keep auto-update enabled Or update manually on a regular basis.

Yes. The Bobajee app offers the same full game library as the website — Live Casino, slots, Sports Betting, and Bingo. Some games are specially optimized for mobile.
Quick Links
💬

Didn't find your answer?

Our support team is available 24/7 and ready to assist you.

Live chat is the fastest
Responsible Gaming

If you have a gaming issue, please contact our Responsible Gaming You'll find all the tools and help you need on the page.

Top Features of Bobajee

Done reading the FAQ? Learn more about Bobajee

1,000+ games

Live Casino, slots, Sports Betting, and Bingo — every type of gaming experience on one platform.

Fast Withdrawal

Withdrawals on KYC-verified accounts are processed within 24 hours.

Maximum security

Your account is protected with SSL encryption, 2FA, and an advanced fraud detection system.

VIP Rewards

Earn points on every bet and enjoy exclusive VIP benefits.

Bengali Support

Full Bengali interface and 24/7 Bengali customer support.

Mobile App

Optimized for both Android and iOS — play anywhere, anytime.

🎯

Got your answers? Start playing now

Sign up on Bobajee and get access to 1,000+ games along with a welcome bonus.

Register Now App Download

Already have an account? Login  |  Responsible Gaming

বাংলা